This Refund Policy explains how refunds are issued for paid subscriptions on QRolling (the “Service”). Your payment is processed by our authorized reseller, Paddle (Paddle.com Market Limited or its relevant affiliate), who is the merchant of record for your purchase. Refunds are issued by Paddle to your original payment method. By subscribing to any paid plan, you confirm that you have read, understood, and accepted this policy. This Refund Policy forms part of our Terms and Conditions.
This Refund Policy applies to all paid products offered by QRolling, including monthly and yearly subscription plans (Basic, Pro, Business, and any future tiers) and any paid add-ons or one-time purchases offered through the Service. Payment is processed by Paddle as merchant of record, and refunds are returned through Paddle to your original payment method.
The Free plan is not covered by this policy because no payment is collected for it.
If you are not satisfied with your purchase, you may request a full refund within 14 calendar days of the original Transaction date. No justification is required and we will not ask you to explain your decision.
Each Transaction has its own 14-day window. This includes new subscriptions, each subsequent renewal, and any one-time purchase or add-on charge.
EU, EEA, and UK consumers — digital content waiver. Under the Consumer Rights Directive (and equivalent UK regulations), your 14-day statutory right of withdrawal for digital content and services may be waived if you expressly agreed at checkout to start using the Service immediately and have already begun using or benefiting from it within the 14-day period. This waiver is presented to you at the point of purchase by Paddle. QRolling, as a goodwill policy, generally honors refund requests within 14 days even when a statutory waiver applies — subject to Section 8 below.
You can cancel your subscription at any time to stop future charges. Cancellation takes effect at the end of your current billing period, and you will not be charged again. Cancellation does not automatically refund past charges — if you want a refund for a recent payment, follow Section 4 below within 14 days of that charge.
You can cancel your subscription in any of these ways:
You can request a refund in either of two ways:
Either route reaches us. Please include:
The time of your request is determined by the timestamp of the email we receive or the Buyer Portal submission, whichever is earlier.
Refunds are processed by Paddle to your original payment method only. Neither QRolling nor Paddle can redirect refunds to a different card, bank account, wallet, or person.
Once a refund is issued, access to paid features associated with that charge may be revoked, and related dynamic QR codes may cease to redirect.
If you are a business registered for VAT, GST, or a similar consumption tax in the country of purchase, and were charged that tax on your Transaction, you may be eligible for a refund of the tax amount under Paddle’s standard terms. To request a tax refund, contact [email protected] within 60 days of the Transaction date and provide a valid tax registration number or, where applicable, a tax-exempt certificate for your country.
If you believe a charge was made in error, please contact us at [email protected] or submit a request through Paddle’s Buyer Portal before initiating a chargeback with your bank or card issuer. We can usually resolve issues directly and faster than a chargeback process. Paddle’s Buyer Terms govern chargebacks raised against Transactions processed through Paddle.
Nothing in this Refund Policy limits rights you have under mandatory consumer protection law in your jurisdiction.
If applicable law grants you a more favorable right than this policy, that law controls and we will honor it.
We may update this Refund Policy from time to time. When we do, we will update the “Last Updated” date at the top of this page and, for material changes, send a notice to the email address associated with your account. Changes apply only to purchases made after the effective date of the update. Refunds for earlier purchases are handled under the policy version that was in effect at the time of the original charge.
All refund requests and billing questions must be sent by email:
QRolling
Registered address: 75A Erosi Manjgaladze Street, Tbilisi 0159, Georgia
Company registration: B26345195 (National Agency of Public Registry, Georgia)
Tax ID: EN3289008
Website: qrolling.com
Billing & refunds: [email protected]
We typically respond within five (5) business days. Please allow us to reply before escalating to your bank or payment provider.